Refund policy
At Virlo, we want you to be happy with your purchase.
Damaged or Defective Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at support@virlostore.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
Once reviewed, we will offer a replacement or a full refund at no additional cost.
Returns
Due to the nature of our fulfillment process, we do not accept returns for items that are:
- No longer wanted
- Ordered by mistake
- Incorrect size or color selected by the customer
Please review product descriptions carefully before placing your order.
Refunds
If your refund is approved, it will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions regarding your order, please contact us at: Support@virlostore.com